RETURN / EXCHANGE POLICIES:
Return/Exchange request must be submitted in writing within 15 business days of receipt of goods. Please EMAIL SALES@BIGBOYGEAR.COM for your return authorization number(RA#).
- For all returns and exchanges, the merchandise must be in the original Packaging and must include Original label. Returns must be UNWORN, UNALTERED and UNWASHED with ALL TAGS still attached; ONLY DAMAGED GOODS WILL RECEIVE RETURN LABELS.
- The customer reserves the right to return the goods or receive an exchange in the case of the following:
- When any manufacturer defects or blemishes are found on the product purchased directly from Big Boy Headgear.
- When Big Boy Headgear makes a mistake that causes goods to be unsold.
The return or exchange request must be made within 15 BUSINESS DAYS OF the date of shipment.
- If the return or exchange is acceptable, the customer must do all of the following:
- On paper, provide the following information:
- Customer's Name
- Company's Name
- Ship-To Address
- Representative's Name
- The Date of Conversation with the REPRESENTATIVE
- Reason of return
ORDERING / SHIPPING POLICIES:
- For all new WHOLESALE accounts, the first order must total a minimum of $500.
- Any subsequent order must total a minimum of $200; otherwise the customer will incur a minimum handling charge of $5.
- drop ship orders going directy to a customer will also incur a minimun handling charge of $5.
- The customer must make any changes to an order prior to finalization. Any products added thereafter will ship in a separate package.
- The customer must finalize the order by 3:00 pm PST in order for the package to leave the same day.
Big Boy Headgear is not liable for any errors made on orders that are placed or changed after 3 pm PST.
- Big Boy Headgear will ship by UPS Ground unless specified at the time of the order.
- Big Boy Headgear will use the primary terms of payment unless otherwise specified at the time of the order.
- UPS POLICIES
- Undeliverable to any P.O. Box
- Does not deliver on weekends
- Do not deliver on major holidays. Please calculate your receipt date accordingly.
- Estimated Delivery Times (Standard Ground)
- West Coast - 1~2 business days
- Midwest - 3~4 business days
- East Coast - 4~5 business days
- Minimum Orders : MINIMUM 300 pc total (per one specific ITEM, design AND COLOR)
- 1/2 of the total amount must be paid after design and when ready for production
- 1/2 of the total amount must be paid before shipment FROM big boy.
- Please make all checks or money order payable to Big Boy Headgear, inc.
- C.O.D. Cash (cashier's check or money order) and Credit Card terms are approved immediately.
- C.O.D. Check terms are granted after analyses of the customer's account.
- Net 30 Day terms are NOT granted under normal circumstances.
- Big Boy Headgear will charge all credit card accounts prior to shipment.
If the credit card is declined, the merchandise will be held until a new credit card is provided or the old credit card is functional.
FEES AND PAYMENT:
- The customer will incur a corresponding return/Reshipment Charge for any returned package that is to be reshipped.
- The customer will incur a $14 ups Charge for any orders paid by c.o.d cash (cashier's check or money order) or c.o.d check.
- The customer will incur a $20 Bounced Charge for returned checks.
- Prices are subject to change without prior notice due to sales, promotions, special events, and special circumstances.
- Sales, specials, discounts, or other types of pricing may expire at any time without prior notice.
If there are frequently cancelled orders, the customer is subject to loss of privileges and termination of account.
Customers are liable for 18% annual rate of interest for past due invoices, attorney's fees, court costs, collection agency costs, and or all expenses necessary for collection if such incidents occur.